Last Updated: June 2026

Thank you for shopping with Soil Tester USA.

We are committed to processing and shipping your order as quickly as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment is successfully received.

Orders are processed Monday through Friday, excluding weekends and federal holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Shipping Times

Estimated delivery time within the United States is:

- Processing Time: 1–2 Business Days
- Transit Time: 2–5 Business Days

Total estimated delivery time: 3–7 business days.

Please note that delivery times are estimates and are not guaranteed.

Shipping Locations

We currently ship only within the United States.

At this time, we do not offer international shipping.

Shipping Carriers

Orders may be shipped using one of our trusted shipping partners, including:

- USPS
- UPS
- FedEx
- Other regional carriers

Carrier selection is determined at our discretion based on destination, package size, and service availability.

Tracking Information

Once your order ships, a tracking number will be provided via email.

Please allow up to 24 hours for tracking information to become active after shipment.

Delivery Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to:

- Weather conditions
- Carrier delays
- High shipping volume
- Natural disasters
- Holidays
- Events beyond our reasonable control

Soil Tester USA is not responsible for carrier-related delivery delays once a package has been transferred to the shipping provider.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, shipping delays, additional shipping charges, or order cancellation may occur.

If an order is returned to us due to an incorrect address provided by the customer, additional shipping charges may apply before reshipment.

Lost or Stolen Packages

Once a package is marked as delivered by the shipping carrier, Soil Tester USA is not responsible for lost, stolen, or missing packages.

Customers should contact the shipping carrier directly or file a claim if available.

However, we will gladly assist in locating your shipment whenever possible.

Damaged Shipments

If your order arrives damaged, please contact us within 5 days of delivery.

Please include:

- Your order number
- Photos of the damaged product
- Photos of the shipping box and packaging

We will review the claim and work to resolve the issue as quickly as possible.

Order Changes and Cancellations

Orders may be modified or canceled only before shipment.

Once an order has been processed or shipped, it cannot be canceled and will be subject to our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping, please contact our customer support team.

We are available 24 hours a day, 7 days a week and will be happy to assist you.